Qi Charm makes handmade jewelry. Each piece takes time to prepare, and small differences in materials and handwork are part of what makes it individual. Below you’ll find our shipping details and how to request a return.
Shipping
Shipping rates
- Orders of US$80 or more: free standard shipping.
- Orders below US$80: US$8 standard shipping.
The threshold applies to the merchandise subtotal after discounts, excluding taxes. All amounts are in US dollars.
Handcrafting and processing
Please allow 3 to 5 business days for handcrafting and order preparation before dispatch. This gives us time to work on each piece and check it before packing. If a product needs a different preparation time, we will state it on the product page. Business days exclude weekends and public holidays.
Delivery and tracking
Standard international shipping usually takes 7 to 15 calendar days after dispatch. Add this to the preparation time to estimate when your order will arrive. Customs checks or carrier delays may extend delivery; these dates are estimates, not guarantees.
Available destinations are shown at checkout. If yours is unavailable, contact us before ordering. After dispatch, we will email your tracking details. Please allow 1 to 2 business days for tracking updates.
Customs and delivery issues
Customers are responsible for applicable import duties and taxes. Check your delivery details before ordering. Incorrect information may result in additional delivery charges. If delivery exceeds the estimated window, email support@qi-charm.com with your order number and tracking details so we can investigate.
Changes and cancellations
Email us as soon as possible if you need to change or cancel an order. We will check its progress and confirm what we can do. Once an order has shipped, we cannot cancel it; you can request a return under the terms below.
Returns and refunds
Our 30-day return policy
Request a return for a refund within 30 days of receiving your order. Items must be unused, unworn, and complete with original packaging, accessories, and proof of purchase.
Email support@qi-charm.com with your order number and reason for returning. Wait for approval and return instructions before sending anything back.
We recommend a tracked return service. Keep your shipping receipt and tracking number until we confirm receipt.
Handmade details and natural materials
Handmade jewelry can vary slightly in size, finish, or knot placement. Natural stones may differ in color, markings, and texture, so your piece may look slightly different from the photographs. These small differences are not defects. If your item is damaged or materially different from its description, contact us so we can review it.
Handmade does not automatically mean personalized. Standard handmade pieces remain eligible for our 30-day return policy.
Return exceptions
Customized products, gift cards, final-sale products, opened incense, and hygiene-sensitive products are generally excluded from change-of-mind returns. These exclusions do not limit rights relating to faulty or incorrectly supplied goods.
Damage caused by regular wear, misuse, or alterations does not qualify as a manufacturing defect.
Return costs and damaged items
Customers pay return postage for change-of-mind returns. Qi Charm covers approved return or replacement postage for verified defects, damage, or fulfillment errors. Report these issues promptly with photographs and your order number.
No restocking fee applies to approved returns.
Refunds
We will inspect the returned goods and email the outcome. Approved refunds go to the original payment method; your payment provider determines when funds appear.
Original shipping charges and import charges are generally non-refundable, except where required by law or where Qi Charm is responsible for the issue.
This policy does not restrict mandatory consumer rights.
Contact
For shipping, return, or refund assistance, email support@qi-charm.com.
